Fitness Paws
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Overview and inbox
Your overviewYour complete care picture MessagesConversations when you want them 0 NotificationsUpdates that earned a place here 0 Learn Fitness PawsQuick guides to more good things

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Choose how meaningful Fitness Paws moments feel. These controls never change notification delivery.

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Haptics on the mobile app
Quiet is the default, and inbox updates never make a browser sound. Gentle enables short sounds for meaningful moments. Your device settings always take priority.
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FitnessPaws Support

Need help with your account, workouts, or something not working right? You’re in the right place.

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Account & Login

Help signing in, password resets, email issues, and account access.

Get account help
Report a Problem

Bug reports, blank screens, crashes, or something not loading correctly.

Report an issue
Safety & Community

Report harassment, bullying, or abusive behavior. We take it seriously.

Community support

Contact Support

Email is the fastest way to reach us. Please include details so we can help quickly.

Support Email
Typical response time: 24–48 hours

When emailing, please include:

  • Your username/email used on FitnessPaws
  • Your device model (example: iPhone 14 Pro) and iOS version
  • What you were doing when the issue happened
  • Screenshot or screen recording (if possible)

Account & Login Help

If you’re having trouble signing in, try the steps below first.

  1. Confirm you’re using the correct email/username.
  2. Try logging in from a different network (Wi-Fi vs cellular).
  3. Close the app completely and reopen it.
  4. If you forgot your password, use the password reset option (if available) or email support.
Email for account help

Community & Safety

FitnessPaws is built to be a positive, respectful community. We do not tolerate bullying, harassment, or abusive behavior.

Report inappropriate behavior
Email support@fitnesspaws.com with a description, usernames involved, and screenshots if available. Violations may result in account suspension or removal.

Frequently Asked Questions

No. FitnessPaws provides fitness tracking and pet wellness tools for general informational purposes only. Always consult a licensed professional before starting any fitness program for yourself or your pet.

Try switching networks (Wi-Fi/cellular), closing and reopening the app, and confirming you have a stable connection. If it persists, email support with device model, iOS version, and what page you were on.

You may request deletion of your account and associated data by emailing support@fitnesspaws.com.

Helpful Links

Use at Your Own Risk

You acknowledge that use of FitnessPaws is at your own risk. We are not responsible for injuries, health issues, or negative outcomes resulting from use of the platform.